Counselling Hotlines
The below list is not exhaustive. The contacts listed below are for reference only. Please consult respective organisations for the most updated information.
| Organisation | Hotline | Service | Service Hours |
|---|---|---|---|
| CUHK 24-hour Emotional Support Hotline (For CUHK Full-time Students and Part-time PGDE Students only) | 5400 2055 | Phone Counselling | 24 Hours |
| Caritas 24-hour Crisis Line | 18288 | Phone Counselling | 24 Hours |
| Hospital Authority – Mental Health Direct | 2466 7350 | Mental Health Hotline | 24 Hours |
| Mother’s Choice Hotline | 2313 5678 | Enquiry and counselling service | 24 Hours |
| Richmond Fellowship of Hong Kong – Justone | 3512 2626 | Phone Counselling | 24 Hours |
| Suicide Prevention Services – 24-hour Suicide Prevention Hotline Service | 2382 0000 | Phone Counselling | 24 Hours |
| The Samaritan Befrienders Hong Kong – 24Hour Emotional Support Hotline (Chinese) | 2389 2222 | Phone Counselling | 24 Hours |
| The Samaritans – 24 Hour Multi-Lingual Suicide Prevention Services | 2896 0000 | Multi-Lingual Suicide Prevention Hotline | 24 Hours |
| Tung Wah Group of Hospitals – CEASE Crisis Centre | 18281 | Provide crisis intervention and support services to individuals/ families in crisis | 24 Hours |
| Youth Outreach – Youth Hotline | 9088 1023 | Phone Counselling / Outreaching Service | 24 Hours |
| The Association Concerning Sexual Violence Against Women – RainLily Hotline | 2375 5322 | Phone Counselling and assist female victim-survivors of sexual violence and their supporters | Mon to Fri: 09:00 – 22:00 Sat: 09:00 – 13:00 (Closed on Public Holidays) |
| Harmony House | For Female: 2522 0434 For Male: 2295 1386 | Crisis intervention, counselling, and referral resources to family violence victims | Woman Hotline: 24 Hours Man Hotline: Mon – Sat: 10:00 – 18:00 ; Mon, Wed & Fri: 19:00 – 22:00 (Excluding Public Holidays) |
| HKYWCA Hotline | 2711 6622 | Phone Counselling | Mon to Fri: 19:00 – 21:30 |
| Hok Yau Club Hotline | 2503 3399 | Phone Counselling | Mon, Wed & Fri: 19:00 – 21:00 (Closed on Public Holidays) |
| Hong Kong Family Welfare Society – Family Careline | 2342 3110 | Phone Counselling | Mon to Thu: 10:00 – 12:30 ; 14:30 – 17:00 Fri: 14:30 – 17:00 Sat: 10:00 – 12:30 |
| Hong Kong Federation of Youth Groups – Youth Emotional Support Hotline | 2777 8899 | Phone Counselling | Mon to Sat: 14:00 – 02:00 |
| The Samaritan Befrienders Hong Kong – English Emotional Support Hotline | 2389 2223 | Phone Counselling | Mon to Fri: 18:30 – 22:00 (Closed on Public Holidays) |
| Social Welfare Department | 2343 2255 | Phone Counselling and information on welfare services | Information enquiy: 24 Hours Counselling: Mon to Fri: 09:00 – 17:00 Sat: 09:00 -12:00 |
| The Society for the Aid and Rehabilitation of Drug Abusers | 2574 3300 | Information on services of drug rehabilitation and counselling | Mon to Fri: 08:45 – 17:15 Sat: 09:00 – 12:00 |
| Stewards – Youth Outlook Hotline | 2635 7709 | Phone Counselling | Mon to Fri: 10:00 – 17:30 |
| Suicide Prevention Services – Youth Link | 2382 0777 | Phone Counselling for youth under 24 year-old | 14:00 – 02:00 |
Online Counselling
| Organisation | Hotline | Service | Service Hours |
| headwind F2O – Department of Psychiatry, The University of Hong Kong | Online | Free Online Enquiry and Consultation | |
| Hong Kong Family Welfare Society – The Net Education and Counselling Services Hotline | WhatsApp / Phone: 5592 7474 | Counselling Service | Mon to Sat: 09:30 – 21:30 (Excluding Public Holidays) |
| Hong Kong Federation of Youth Groups – uTouch | WhatsApp: 6277 8899 | Counselling Service | Tue to Thu: 16:00 – 22:00 Fri to Sat: 16:00 – 02:00 |
| The Mental Health Association of Hong Kong – Counselling App | Mobile Application | Counselling Service | 14:00 – 02:00 |
| Mother’s Choice | WhatsApp: 5633 5678 | Enquiry and Counselling Service | 24 Hours |
| New Life Psychiatric Rehabilitation Association – eFIT | Online / Enquiry: 3101 2443 | Free Online Enquiry and Consultation | |
| New Life Psychiatric Rehabilitation Association – eClinic | Online / Enquiry: 2363 2771 | Free Online Enquiry and Consultation | |
| OpenUp | WhatsApp / WeChat / SMS: 9101 2012 | Counselling Service | 24 Hours |
| RainLily – SafeChat Online Support | WhatsApp: 2375 5322 | Counselling Service | Mon to Fri: 09:00 – 22:00 Sat: 09:00 – 13:00 (Closed on Public Holidays) |
| The Samaritan Befrienders Hong Kong – ChatPoint | Online Chat | Counselling Service | Mon to Fri: 16:00 – 01:00 Sat, Sun & Public Holiday: 20:00 – 01:00 |
| The Society for the Aid and Rehabilitation of Drug Abusers – You Got Chance Outreaching Service | WhatsApp: 5264 4716 | Outreaching Service | |
| Youth Outreach – Whatsapp Chat | WhatsApp: 9088 1023 | Counselling Service | 21:00 – 06:00 |
| 6PM Cyber Youth Support Team | Whatsapp: 5933 3711 | Counselling Service | Mon to Sat |
| BGCA Nite Cat Online | Online / Whatsapp : 9726 8159 / 9852 8625 | Counselling Service | Mon, Tue & Fri: 18:00 – 02:00 |
| Caritas Infinity Cyber Youth Support Team | Whatsapp : 9377 3666 | Counselling Service | Mon to Sat |
| KELY Support Group Project Connect | Whatsapp / Signal : 5647 6688 | Mental Health Referral Service | Mon to Fri: 09:00 – 18:00 |
| Stewards Teens Online | Online Chat / Messenger / Whatsapp : 9734 8185 | Counselling Service |
