Counselling Hotlines & Online Counselling

Counselling Hotlines

The below list is not exhaustive. The contacts listed below are for reference only. Please consult respective organisations for the most updated information.

OrganisationHotlineServiceService Hours
CUHK 24-hour Emotional Support Hotline (For CUHK Full-time Students and Part-time PGDE Students only)5400 2055Phone Counselling24 Hours
Caritas 24-hour Crisis Line18288Phone Counselling24 Hours
Hospital Authority – Mental Health Direct2466 7350Mental Health Hotline24 Hours
Mother’s Choice Hotline2313 5678Enquiry and counselling
service
24 Hours
Richmond Fellowship of Hong Kong – Justone3512 2626Phone Counselling24 Hours
Suicide Prevention Services – 24-hour Suicide Prevention Hotline Service2382 0000Phone Counselling24 Hours
The Samaritan Befrienders Hong Kong – 24Hour Emotional Support Hotline (Chinese)2389 2222Phone Counselling24 Hours
The Samaritans – 24 Hour Multi-Lingual Suicide Prevention Services2896 0000Multi-Lingual Suicide Prevention Hotline24 Hours
Tung Wah Group of Hospitals – CEASE Crisis Centre18281Provide crisis intervention and support services to
individuals/ families in crisis
24 Hours
Youth Outreach – Youth Hotline9088 1023Phone Counselling / Outreaching Service24 Hours
The Association Concerning Sexual Violence Against Women – RainLily Hotline2375 5322Phone Counselling and assist female victim-survivors of sexual violence and their supportersMon to Fri: 09:00 – 22:00
Sat: 09:00 – 13:00
(Closed on Public Holidays)
Harmony House

For Female: 2522 0434

For Male: 2295 1386

Crisis intervention, counselling, and referral resources to family violence victimsWoman Hotline: 24 Hours
Man Hotline: Mon – Sat: 10:00 – 18:00 ;
Mon, Wed & Fri: 19:00 – 22:00
(Excluding Public Holidays)
HKYWCA Hotline2711 6622Phone CounsellingMon to Fri: 19:00 – 21:30
Hok Yau Club Hotline2503 3399Phone CounsellingMon, Wed & Fri: 19:00 – 21:00
(Closed on Public Holidays)
Hong Kong Family Welfare Society – Family Careline2342 3110Phone CounsellingMon to Thu: 10:00 – 12:30 ; 14:30 – 17:00
Fri: 14:30 – 17:00
Sat: 10:00 – 12:30
Hong Kong Federation of Youth Groups – Youth Emotional Support Hotline2777 8899Phone CounsellingMon to Sat: 14:00 – 02:00
The Samaritan Befrienders Hong Kong – English Emotional Support Hotline2389 2223Phone CounsellingMon to Fri: 18:30 – 22:00
(Closed on Public Holidays)
Social Welfare Department2343 2255Phone Counselling and information on welfare servicesInformation enquiy: 24 Hours
Counselling:
Mon to Fri: 09:00 – 17:00
Sat: 09:00 -12:00
The Society for the Aid and Rehabilitation of Drug Abusers2574 3300Information on services of drug rehabilitation and counsellingMon to Fri: 08:45 – 17:15
Sat: 09:00 – 12:00
Stewards – Youth Outlook Hotline2635 7709Phone CounsellingMon to Fri: 10:00 – 17:30
Suicide Prevention Services – Youth Link2382 0777Phone Counselling for youth under 24 year-old14:00 – 02:00

Online Counselling

OrganisationHotlineServiceService Hours
headwind F2O – Department of Psychiatry, The University of Hong KongOnlineFree Online Enquiry and Consultation 
Hong Kong Family Welfare Society – The Net Education and Counselling Services HotlineWhatsApp / Phone: 5592 7474Counselling ServiceMon to Sat: 09:30 – 21:30
(Excluding Public Holidays)
Hong Kong Federation of Youth Groups – uTouchWhatsApp: 6277 8899Counselling ServiceTue to Thu: 16:00 – 22:00
Fri to Sat: 16:00 – 02:00
The Mental Health Association of Hong Kong – Counselling AppMobile ApplicationCounselling Service14:00 – 02:00
Mother’s ChoiceWhatsApp: 5633 5678Enquiry and Counselling
Service
24 Hours
New Life Psychiatric Rehabilitation Association – eFITOnline / Enquiry: 3101 2443Free Online Enquiry and Consultation 
New Life Psychiatric Rehabilitation Association – eClinicOnline / Enquiry: 2363 2771Free Online Enquiry and Consultation 
OpenUpWhatsApp / WeChat / SMS: 9101 2012Counselling Service24 Hours
RainLily  – SafeChat Online SupportWhatsApp: 2375 5322Counselling ServiceMon to Fri: 09:00 – 22:00
Sat: 09:00 – 13:00
(Closed on Public Holidays)
The Samaritan Befrienders Hong Kong – ChatPointOnline ChatCounselling ServiceMon to Fri: 16:00 – 01:00
Sat, Sun & Public Holiday: 20:00 – 01:00
The Society for the Aid and Rehabilitation of Drug Abusers – You Got Chance Outreaching ServiceWhatsApp: 5264 4716Outreaching Service 
Youth Outreach – Whatsapp ChatWhatsApp: 9088 1023Counselling Service21:00 – 06:00